Shipping policy

Order Requirements:
To place an order, you must have an account. Creating an account requires a name, email, and password. Orders must meet our minimum subtotal requirement of $150 CAD to proceed.

We cater exclusively to businesses requiring confectionery and snack items at wholesale prices. We do not accommodate purchases of individual items or quantities below the required minimums.

iWholesaleCandy.ca is intended for B2B purposes, and we recommend shipping to a business address where delivery can be received immediately. Once the package has been marked as delivered by the carrier, we are unable to take liability for any loss or theft.

Processing Time:
Orders are processed within 2-4 business days from Monday to Thursday. Friday is not considered a business day for order processing.

Shipping Destinations:
iWholesaleCandy.ca ships across Canada and most of the USA using Canada Post and UPS domestically, and DHL for international shipments. Additional carriers such as Purolator, FedEx, and Canpar may be used when necessary.

For USA customers, we recommend keeping individual orders under $1,000 CAD to facilitate smooth customs processing and minimize duties, which are the responsibility of the customer.

For inquiries about international shipping beyond Canada and the USA, please contact our team for assistance with potential import opportunities.

Shipping Costs:
At this time, iWholesaleCandy.ca does not offer free shipping. Shipping rates and taxes are calculated at checkout based on the chosen carrier, delivery location, and order weight and dimensions.

Any additional customs duties or fees incurred are the responsibility of the customer.

Pickup Option:
Customers may opt for local pickup from our warehouse facility by selecting the "Local Pickup" option at checkout. Pickup instructions will be provided once the order is processed.

Shipping Methods:
We strive to ensure safe delivery; however, iWholesaleCandy.ca is not liable for any damages or delays that occur during transit. During warm weather months, we recommend selecting expedited shipping to prevent melting. We reserve the right to delay shipments over weekends to protect product quality.

Temperature Considerations:
While we take precautions to protect shipments, we do not accept responsibility for damage caused by extreme weather conditions.

Damaged or Lost Packages:
If your order is received damaged, opened, or defective, photographic evidence is required for us to investigate and resolve the issue. If the item has been discarded, we cannot offer assistance.

For lost packages, please contact our Customer Service team. We will work with the carrier to resolve the issue, but iWholesaleCandy.ca cannot be held responsible for orders marked as delivered.

Delivered Packages & Stolen Items:
Once a package is marked as delivered by the courier (e.g., to a front door or mailbox), iWholesaleCandy.ca is no longer responsible for the item. If a package is lost or stolen after delivery, it is the customer’s responsibility to contact the courier directly to file a claim through their delivery insurance, if applicable.

We recommend monitoring your tracking information closely and choosing a secure delivery location whenever possible.