Thank you for choosing iWholesaleCandy.ca
We would love to help you with all your candy needs! Our specialty is a range from the most classic timeless retro candies, to the newest and most uniquely innovative treats and exotic snacks.
We also offer some of the following:
- exclusive drinks
- condiments and seasonings inspired by your favourite franchises
- an array of baked goods
- candy inspired scented candles
- and so much more...
Read more to learn about us and find answers to your questions below.
We require our customers to have an account to make a purchase. To create an account, all you need to do is click here and enter a few personal details and you can start purchasing right away.
We only process orders via the website, so we cannot accept your order over the phone or via email.
The prices visible on the website are already calculated at a discounted rate for wholesale, so these are the final costs.
No, we do not have a working price list or catalogue. The products we currently carry can be seen directly on the website only.
Due to the nature of our business, the merchandise inventory is dynamic and frequently updated, so the best representation of our active inventory is online.
(If you are looking for guidance on MSRP please get in touch with us directly).
Yes, your cart must reach a minimum subtotal of $150 to be able to complete your purchase.
We offer a welcome discount to our new customers that have subscribed to our newsletter. There may also be discounts included in these newsletters or sales for specific products on the website.
We are not structured to offer tiered discounts, so any additional discounts may only be attained on a case-by-case basis when there is a strong relationship already established.
No, we will not accept credit with no exceptions. We only accept payment in full prior to delivery.
We cannot have our customers shop in the warehouse as we exclusively conduct our business online, and our warehouse is not operational for shopping.
We are now offering free local pick-up services. If you can arrange for your order to be physically retrieved from our warehouse, then you may select this option at checkout. Please carefully read your order confirmation notification and await further instructions via email when your pickup is ready.
We are located in Mississauga, Ontario, allowing us to ship all over Canada, to even the most remote areas, and to most of the USA.
We also ship to the UK, Europe, and beyond. If you are interested in international shipments elsewhere, please contact us and we can do our best to help you out.
Unfortunately, at this time, we are unable to offer free shipping for all orders made with us with no exceptions. For us to offer these fantastic products at these affordable prices and ship them to all remote locations, we do require that our customers accept their own shipping fees.
These rates are simply determined by your shipping destination and total order weight and are calculated directly on the website exclusively by our shipping providers.
We apologize for any inconvenience this may cause. We are working on this for the future.
We mainly use Canada Post for all domestic shipments and PO Boxes, but also rely on UPS for larger orders in multiple packages. Depending on your area you may also want to choose from other potential carriers such as Purolator, FedEx, or Canpar. For orders that need to be palletized, we use various LTL freight shipping services.
If you are ordering internationally, we mainly use what we have found to be the most efficient and reliable carrier, DHL.
If this is unsatisfactory for your needs, we would like to encourage our international customers to use mail/freight forwarding services that will either accept their shipments from us within Canada or pick them up from our warehouse. Please get in touch with us before preparing these arrangements so we can work together to get you what you need!
Firstly, your order needs to be processed (picked and packed to be prepared for shipment), which may take anywhere between 2-4 business days.*
Then, your order will be shipped with the carrier of your choosing, unless a characteristic of your order forces us to select a different service which we are at liberty to decide. At this time, you will receive an update with the tracking number assigned to your order. Transit time varies depending on your location, and once a package leaves our facility, we no longer have any control over its whereabouts.
*This may be subject to change based on the availability of products and/or how busy we are. If there is any issue with your order, you will be notified so it can be shipped asap.
We thoroughly take every precaution to carefully pack your order and protect the integrity and quality of all items to the best of our abilities.
This also includes heat protection during the warmer months with insulation and ice packs for heat-sensitive products. Therefore we may not accept liability for damages beyond our control at the level of our operations.
If you believe you have received your order with damaged/missing/incorrect products, please contact us within no more than seven days of receiving your package for a resolution. Please send a picture of the enclosed packing slip and the damage to receive a refund.
If a product is defective due to its production by the manufacturer, then you may let us know, but we cannot guarantee that we can remedy the issue.
While we want to ensure our customers are completely satisfied with our services and the products we offer, due to the sensitive nature of our products being consumable, we cannot allow returns or offer exchanges.
We are a busy online distributer, so we cycle through inventory quite rapidly. While we claim no guarantee of the expiry dates of our products, we follow a strict first-in-first-out inventory management procedure to ensure the most extended code date possible for your business.
Some items naturally have shorter shelf lives. These can include imported candies and chocolates that may spend a considerable time in transit, as well as things like baked goods and chips. Luckily, many candies have shelf lives of well over a year.
If a product appears to have arrived expired or is too close to code despite our best efforts, please contact us within no more than seven days of receiving your package for a resolution. Please send a picture of the enclosed packing slip and the item in question to receive a refund.
However, if a product arrives with an ample shelf life and still expires, we won't be able to reimburse you for it. Additionally, any product purchased that has been reduced for quick sale due to its imminent expiry is not eligible for a refund since this information has been clearly expressed prior to purchase.